As one of its services, the Foundations provides counselling and therapy for individuals (including children), couples and families who are not able to access such services due to financial constraints.

The services are free to individuals or families that cannot afford the services or have no financial means to access paid services. This includes individuals who are:

• Unemployed and therefore have no income.
• Individuals who have a low income or do not have a medical aid (Household income of Less than R250 000 P/A)

NB: As this is a service that is availed to those who absolutely need it and yet cannot afford it, some basic checks are required to access the service. The following is required:

• Complete the attached application form
• ID Copy
• Affidavit declaring that one is unemployed / Household income less than R250 000 p/a.
• Any proof that one earns less than the threshold salary (if employed).

Individuals who wish to access the service may contact The Marriage and Family Foundation at 064 515 6003, or email probono@thefamilyinstitutesa.co.za, to submit their requests and the required documents. There will be a waiting period of 2-3 days while the verification process is conducted. Once the client is approved, they will be allocated to a service provider who is available, either by proximity for face-to-face sessions or by virtual means.

TM&FF will provide the details of the client to the service provider as well as the service provider’s details to the client. It is the client’s responsibility to make contact with the service provider and secure an appointment. Follow-up appointments will be agreed to between the service provider and the client.

The service is provided either face to face or virtually. If a there is a service provider available close to the place of residence of the client, the client may consult at the service provider’s rooms. Alternatively, a virtual session may be conducted if the client has access to the required resources, e.g. smart phone, data or other. Alternatively, a telephonic service may be rendered.

Please note the turnaround times will depend on availability of service providers.

Service providers (Psychologists/ Counsellors) are independent practitioners who offer their services for free to identified needy clients. Service Providers use their own resources, e.g. consulting rooms, data for virtual services and telephone costs and time to render the service to qualifying clients. The allocation of clients to service providers is dependent on the proximity of their location to the clients as well as their availability.

Service Providers may see clients for a maximum of four sessions, however, additional sessions may be considered on merit.

Complete the following online form to request our services

If you wish to request our services free of charge, kindly download the Affidavit (attached below), complete it and send that with your online Request for Service